RETURN & EXCHANGE POLICY - GEEKOM

Return Process:

At GEEKOM, customers satisfaction is always our top priority.

Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.

If you have an after-sales query, please contact our customer service team.

 Dead On Arrival (DOA)

If you receive DOA product(s), please contact our customer service within 7 days.

1)Both the packaging and the product are damaged:

Send the pictures of the items/packages received to our customer service, paying attention to the details of the problem that need to be attached.

2)Wrong or incorrect product:

Send wrong product pictures, especially where there are labels, and provide customer service with your order information.

Tips: Please check the contents of the package carefully before signing for it.

30-Day Returns & Exchanges

If you’re not satisfied with your purchase, you may ask for a return or exchange within 30 days from the delivery date. Your item(s) must be returned unused, in original condition.

One-year Warranty

GEEKOM offers one-year warranty period that starts from the day you received the product.

Warranty Exemptions

This warranty does NOT cover damage of the device resulting from misuse, unauthorized modifications or repairs, other acts which are not the fault of GEEKOM. If you have any quality problems, please feel free to contact the after-sales customer service to solve it for you.

Return Process

  • Please contact our customer service team for a return address. (GEEKOM expects packages to be returned in as original condition as possible.)
  • After you return the item, please provide the tracking number to our customer service to process the return or exchange.
  • We usually process your return package within 3 to 5 business days after it arrives.

Special Notes

GEEKOM typically resends the item to the buyer via standard shipping (with a tracking number).

If you want another faster shipping method, please contact our customer service to provide you with a better solution.

 Refund Process

Once we receive your return or exchange, please allow 3 to 5 business days for processing.

The refund period (after the above processing time) is as below: 

Paypal account: about 48 hours

Credit card: between 7 to 14 business days

Please allow GEEKOM not to arrange a refund if

Equipment damaged due to your attempts to disassemble and assemble the equipment will not be refunded.

Replacement items sent to you are non-refundable.

 Contact US:

If you have any questions or complaints, please contact us.

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