GEEKOM offers a variety of secure and user-friendly payment methods and always protects our users’ privacy and online safety.

Payment Methods

GEEKOM accepts the following payment methods:

1. Paypal and accepts all major debit and credit cards(including Visa, MasterCard, American Express, Discover) via Paypal.
2. Klarna, which accepts all major debit cards and credit cards (including Visa, MasterCard, Maestro, Discover). Please note that prepaid cards are not accepted.
3. Credit card
4. Direct bank transfer

Note: Please contact our customer support here [email protected] if there is any problem with your payment.

Frequently asked questions about payments.

 

Q1: How do I place an order if I want to pay via Direct bank transfer?

A1: The following are the steps for paying via direct bank transfer:

Step 1: Your order is complete when you choose direct bank transfer payment on the checkout page.

Step 2: As the payment reference, please use your Order ID (found in your email). Make the payment at the bank as soon as possible.

Step 3: Contact us to notify us of your payment and provide your billing information.

Step 4: Once we receive the payment, we will arrange for the shipment.

Q2: What should I do if the payment for my order is declined?

A2: If your payment is declined, you must place your order again. We cannot reinstate an order once a payment has been declined. To avoid this, make sure the following items are checked when placing a new order:

1. Your order information (eg. shipping address, phone number, email address) before submitting your order.

2. Card details to make sure the information is correct, e.g. the expiry date and your billing address.

3. Your card issuer may have declined your payment. You should contact them for more information.

4. Make sure your credit card balance is sufficient.

If you have checked all of the above, please try to pay with PayPal or another credit card.

Q3: What are the common reasons for credit card payment failure?

A3: Here are some common reasons for failed payments:

• Online transactions are not enabled on the card
• The transaction has been declined by the card issuer
• Incorrect card details have been provided during payment
• Insufficient card balance
• Too many payment attempts have been made

Please try again with the same payment method you used before.

Change your payment method to a different one.

Have you resolved your payment issue yet?

We’ve attempted to answer as many frequently asked questions as possible. If you still can’t solve your problem, please feel free to contact us [email protected]. We will usually get back to you within 24 hours, no worries!