Frequently Asked Questions - GEEKOM

FAQs

No, you can also place an order as a guest. However, if you have an account with us, there are some benefits:

1. Express Checkout Process

2. Easily view your order status and order history

Click the account icon in the top navigation bar, then fill in your email address, and password as required, click the “Register” button to register.

Enter your coupon code as instructed on the checkout page and click the button to apply it.

Free local delivery is available now for orders within the UK. You do not need to pay any additional shipping fee.

GEEKOM provides our users with multiple safe and friendly payment methods and always guarantees users’ privacy and online safety.

We accept the following payment methods: PayPal, credit cards, and debit cards. We do not accept personal checks, money orders, direct bank transfers or cash on delivery.

We sincerely recommend that you provide your personal shipping address so that the logistics company can deliver the package accurately.

If you are unable to be home at the time of delivery, I suggest you provide the address of your friend/family member.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved.

Your credit card information is not stored on our servers.

Please follow the steps below to change your password:
1. Select login “Account
2. Then click “Lost your password?”
3. Enter your “Username or email” and click “Reset password
4.You will receive an email from us with a link, click it to create a new password.
Should you have any questions, please feel free to contact our customer service.

The billing address is the address you give when applying for a credit or debit card while the shipping address means the location or place where the order will be delivered to.

You can download the system you need from our official website for installation. If you don’t know how to install it, please download the SOP for reference. Please click here to download.

We reserve the right for the customer to accept or reject the order even after the customer has received an order confirmation. Please contact our customer service to cancel the order or modify your order information within 2 hours before shipment.

Please note that once your order has shipped, it cannot be modified or cancelled.

We do not advise customers to do this.

The warranty shall be rendered null and void if the product is damaged due to modification.

Our products can be shipped to hundreds of countries around the world. We have a local warehouse in the United Kingdom. We also offers international shipping. If you need ship outside the UK, please visit other GEEKOM stores to purchase:

US: geekompc.com

Europe: geekom.de

Orders are usually processed (QC, processing, packing) within 1-2 business days after receiving your order.

Orders would take about 5 to 9 business days to ship from our UK warehouse to your place (in the UK). Shipping to most countries would take about 9 to 18 business days. Packages can be delivered as fast as 3 days.

Once your order has been dispatched, you will receive an order status email with tracking information. Feel free to contact our customer service for any question.

Once your order has been dispatched, you will receive an order status email with tracking information.

Due to the COVID-19 pandemic, delivery to certain areas may be affected.

Feel free to contact our customer service for any question.

 

For local delivery in the UK, it takes about 5 to 9 business days.
Shipping to most countries would take about 9 to 18 business days.

Large quantity orders may not use the standard shipping method and require additional shipping time.
Pre-orders and customized orders require additional processing time before shipping.

Due to the impact of COVID-19, shipping times may be delayed. You can contact customer service for the latest status of your package.

Yes, of course. For your convenience, we installed the operating system and activated it for you. Don’t worry, RAM and SSD are also installed in the Mini PC.

We have a professional 24-hour reply after-sales service team that can solve any of your problems. You can send us a message, email or call our customer service department directly. Don’t worry, we will usually get back to you within 24 hours.

For more customer support information, please visit here.

Your satisfaction is our top priority. If you are not satisfied with your purchase, you may ask for a return or exchange within 30 days from the delivery date. Your item(s) must be returned unused, in original condition.

For more RETURN & EXCHANGE POLICY information, please visit here.

We’re sorry, but we don’t currently have a higher-configured model. Every model of the Mini PC leaves the factory preconfigured, so that you can use it immediately after its arrival. And we cannot customize them exclusively for you. If you need a more flexible solution, we recommend purchasing a larger SSD or more RAM and upgrading it yourself to meet your specific needs.

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